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We want you to have the best shopping experience possible at Our trained customer service representatives are here to help you with any assistance that you require. Please see each section below for brief answers to any questions that you may have. If you can't find the information you're looking for here, then feel free to Contact us. Customer Service Topics:


How do I place an order online? Ordering from our online store is easy. Simply click on the "Add to Cart" button and the items will appear in your shopping cart for a quick and easy check out experience.

Can I place orders by phone? No, we are not able to take phone orders at this time. Our customer representatives via livechat are available Monday through Friday 8AM to 5PM EST to help you with your order.

Can you put a rush on my order? If you need your items before the normal processing and shipping time, please contact customer service via live chat or Contact us during regular business hours Monday through Friday 8AM to 5PM EST. We will do everything we can to accommodate your request.

What are my payment options? Orders can be placed online using Visa, MasterCard, American Express, Discover Cards or PayPal. At this time we're not accepting payment by check or money order.

Do you charge sales tax? Sales tax will only be assessed for orders that are shipped within the state of California (8.75%).

Do you offer samples? Sorry, we do not offer samples. [ to top ]

Do you accept Paypal? Yes, we accept Paypal Payments from Verified buyers with Confirmed shipping addresses. If your Paypal order does not meet these criteria, your payment will be rejected by the system.[ to top ]

Order Tracking & Updates

How do I check the status of my order? You can track your order from the carrier used to ship your orders with your tracking number, which we will email you when your order has shipped.

Will I get an email confirmation after I place my order? Yes, you will receive an email confirming your order.

How do I make changes or cancel my order? You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. [ to top ]

Low Price Guarantee

What is the Low Price Guarantee? will match a lower advertised price as long as the product is brand new and from an authorized vendor. When comparing prices you must include the shipping and sales tax into the prices before comparing them. offers free shipping on all vaporizer orders. The advertisement must be verifiable either through the internet or print, and must be current. You are limited to one price adjustment item within a one week period. Vaporizer sellers on Ebay, must have a positive feedback rate of 95% or higher and have a proven track record of selling the vaporizer in question. One time auctions are not covered. Competitors coupons or promotions are not accepted for the low price guarantee if they are for one time or first time use. To Price Match with place your order online and Contact us with your order number, billing name, and the competitive information. If you have any further questions please Contact us.

Return Guarantee and Exchanges

What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. Please make sure that the item meets all of your expectations when you receive it. If, for some reason, you are not satisfied with your purchase, please fill out the form located at RMA or contact our customer-care representativesvia Live Chat for an authorized RMA number. You must have an authorized RMA number for all returns or exchanges. Packages sent without an authorized RMA number will be returned to sender. You may return most items purchased from within 30 days of your purchase date. Returns made within the first 10 days of the delivery date may be eligible for a cash back refund if the item is un-used and complete with all accessories and manuals in its original box. Any vaporizer that has been used must be cleaned and must appear to be "like-new". If your returned item is considered over-used or excessively dirty has the right to deny the package and the return. Please make sure your item is as clean as possible. Returns made after 10 days from the delivery date will receive a store credit only. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RMA number. Please fill out the form located at RMA. A representative will email you back within 24 business hours with an RMA number. The RMA number must be written on all 4 sides of the box the returned item is being shipped in. If you have any further questions you can contact us via Live Chat or e-mail. Items must be returned in original packaging, with all included accessories and parts, and must look brand new. If any of these guidelines are not met during the return, a restocking fee based on the missing items and packaging parts or un-cleanliness of the items will be assessed a minimum 10% restocking fee. Buyers are responsible for all costs associated with the return process. We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. Upon arrival of the item here at there will be a return item fee of minimum $10. This covers our shipping costs, restocking time and employee time. This will be in addition to the re-stocking fee if there is one.

EXCEPTION: All Vapir products/purchases are non-returnable. In the event of a defective item, the customer must contact the manufacturer to complete a warranty claim.

How long before I receive my refund? All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.

What if I got my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-888-827-7033 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with the carrier. [ to top ]

What is your return address? To make a return, please fill out the form located at RMA to receive an authorized RMA number. Please note that items shipped without an authorized RMA number are returned to sender. [ to top ]


When does my order ship? All items that are in stock will ship within 3 business days. The order is eligible for same day shipping if order is placed and processed by 12pm EST.

Do you ship to Post Office Boxes? Unfortunately, we cannot ship vaporizers to post office boxes. Only small items are shipped to P.O. boxes.

Do you ship to APO/FPO addresses? Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada? Yes, we ship to Canada.

Do you ship internationally? No, we are not shipping items internationally at this time. We are willing to coordinate a shipping arrangement via USPS if the order is large enough. Please contact customer service with details of intended order to coordinate possible shipment.

How is shipping calculated? At our standard shipping is Free to U.S. addresses on all vaporizer purchases. For orders outside of the US, shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options? We work with the US Post Office, UPS and FedEx to offer regular ground shipping. USPS is used for international and small package orders. [ to top ]


Do you have a printed catalog? Unfortunately, we do not offer a printed catalog at this time. However, you can view our entire collection online.

Do you have an affiliate marketing program? Yes, please see the Affiliate Program program for more details.

What is your contact information for the press? All press inquires should be emailed or addressed to the following address:

I am a vendor. How do I submit my products for consideration? In our quest for unique products for our online store, we welcome vendor inquiries. Please email our product department at

Where can I read feedback from your customers? Each product page has a review form on it where customers can review the particular product. Please refer to the individual product pages for reviews and client testimonials. [ to top ]

Privacy and Security Policy

Are online transactions on your site secure? All orders made on the site take place over an SSL (Secure Sockets Layer) connection. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information? We request your email address so that we can email you an order confirmation and shipping information for your convenience. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. [ to top ]